Helping a client keep their business running despite Calgary's 2013 Flood
Background
Overview
In June 2013, Calgary had a significant flood, with five deaths, 100,000 people displaced and $5 billion in damages. Downtown Calgary was closed off to the public, seriously disrupting work and life for the region's 1.1 million residents. Meanwhile, a client of Kevin Schouten, a residential builder, was ready to close on over 25 deals.
This client had customers who wanted to move into their homes, and the client demanded a plan to handle these closings. Kevin quickly came up with a solution. In about an hour, he and four paralegals set up a temporary, fully functioning remote office, with all of the files, faxing and computer capacity he and his client needed. "For five days, we didn't miss a single closing. It was business as usual for us. My client said, 'That's when we knew we had a partner.' "
