Explaining the Process

Litigation is adversarial, so the experience can be confusing and stressful to an insured. A strategy we employ to improve this experience is early and clear communication. Rather than having an assistant or more junior lawyer meet with our insured to execute an Affidavit of Records, the lead lawyer will meet with the insured directly.

We let them know who we are, what our role is and make it clear that our job is to defend them. We explain the steps in the litigation, the Plaintiff’s claim, the purpose of a Statement of Claim, discussing questioning if relevant and any other concerns they may have. In that way, the insured has a personal relationship with counsel that generally makes them much more cooperative and understanding of their obligations in the litigation, the role of counsel and the role of their insurer.